Terms and conditions
Welcome to Balloons and Bunches by, located in Cairns, Australia. By using our website and purchasing our personalised Bobo balloons and gifts, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before making a purchase.
Important product information and safety
We want you to enjoy our beautiful personalised Bobo balloons and gifts safely. Please note that some products may contain small pieces which could pose a choking hazard for young children. Adult supervision is always recommended.
Balloons are sensitive to temperature changes and may deflate more quickly in certain conditions. We do not offer refunds for balloons that deflate due to environmental factors.
Returns and refunds policy
As our products are personalised, we generally do not offer refunds. However, if your product arrives damaged, please contact us immediately upon receipt. We will assess the damage and work with you to find a suitable resolution. Your satisfaction is important to us, and we are committed to ensuring you receive a quality product.
Delivery information
To keep you informed, an SMS will be sent to the purchaser prior to delivery of your personalised balloons and gifts. Please ensure that all spelling provided for customisation is correct, as we produce exactly what is entered. We cannot be held responsible for errors stemming from incorrect information provided by the client. We aim to deliver your items promptly and safely within Cairns, Australia.
Privacy and data security
At Lavish, we are committed to protecting your privacy. We understand the importance of keeping your personal details and customisation choices secure. All information you provide, including names, messages, and contact details, is treated with the utmost confidentiality and used solely for the purpose of fulfilling your order. We employ industry-standard security measures to safeguard your data against unauthorised access or disclosure. We do not share or sell your personal information to third parties.